Introduction

At Secure India Automations, we are committed to providing our customers with high-quality smart home products and services. We understand that there may be instances where you need to return a product or request a refund. This Return & Refund Policy outlines our procedures for handling returns, exchanges, and refunds to ensure a smooth and transparent process.

 

1. Eligibility for Returns

 

a. Return Window:
You may return most new, unopened items purchased from Secure India Automations within 30 days of the delivery date for a full refund. Items must be returned in their original packaging, with all accessories and documentation included.

 

b. Non-Returnable Items:
Certain items are not eligible for return, including:

• Products that have been used or installed.

• Custom-made or personalized items.

• Digital products or software.

• Items marked as non-returnable or final sale at the time of purchase.

 

c. Proof of Purchase:
To initiate a return, you must provide proof of purchase, such as an order confirmation, receipt, or invoice.

 

2. Return Process

 

a. Initiating a Return:
To start a return, please contact our customer support team at info@secureindia.online or +919654640101 with your order number and details of the item(s) you wish to return. Our team will guide you through the return process.

 

b. Return Shipping:
You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

c. Return Address:
Returns should be sent to the following address:

Secure India Automations
House No. 109, Bank Colony,
Mandoli, Delhi - 110092
 

d. Inspection and Approval:
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will process your refund or exchange as requested.

 

3. Refund Process

 

a. Refund Method:
Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, please allow 5-10 business days for the refund to appear on your statement. If you paid by other means (e.g., PayPal, bank transfer), the refund timeline may vary.

 

b. Partial Refunds:
In some cases, only partial refunds may be granted, such as when:

• The item has been opened, used, or installed.

• The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

 

c. Restocking Fees:
A restocking fee of 10% may apply to certain returned items, especially those that require special handling or restocking. The restocking fee will be deducted from your refund amount.

 

4. Exchanges

 

a. Defective or Damaged Items:
If you receive a defective or damaged item, please contact us within 7 days of delivery. We will arrange for an exchange or replacement at no additional cost to you. Please provide photographic evidence of the damage or defect to expedite the process.

 

b. Exchange Process:
To exchange an item, follow the return process outlined above and specify that you would like to exchange the item for a different one. If the replacement item is of a higher value, you will be required to pay the difference. If it is of a lower value, we will refund the difference.

 

5. Cancellation of Services

 

a. Service Cancellation:
If you wish to cancel a service before it has been rendered, please contact us as soon as possible. If the service has not yet commenced, we will issue a full refund. If the service has already started or been completed, a refund may not be available, or only a partial refund may be issued based on the work completed.

 

b. Subscription Services:
For any subscription-based services, you may cancel at any time. However, refunds for subscription fees will only be provided if the cancellation occurs within the first 14 days of the subscription period. No refunds will be issued for cancellations made after this period.

 

6. Exceptions

 

a. Custom and Special Orders:
Custom-made products or special orders that are tailored to your specifications are non-returnable and non-refundable unless they arrive damaged or defective. Please carefully review your order details before confirming the purchase of such items.

 

b. Sale Items:
Items purchased on sale or clearance are final sale and are not eligible for return, refund, or exchange unless they arrive damaged or defective.

 

7. Refunds for Lost or Undelivered Items

 

a. Lost in Transit:
If your order is lost in transit and you do not receive it within the expected delivery timeframe, please contact us immediately. We will work with the shipping carrier to locate your package or issue a refund or replacement as necessary.

 

b. Undeliverable Packages:
If a package is returned to us as undeliverable (e.g., due to an incorrect address or failure to collect), we will contact you to arrange for re-shipment. Additional shipping charges may apply. If you choose not to have the package re-shipped, we will issue a refund, minus the original shipping costs.

 

8. Contact Information

If you have any questions or concerns about our Return & Refund Policy, please contact us at:

Secure India Automations
House No. 109, Bank Colony,
Mandoli, Delhi - 110092
info@secureindia.online
+919954640101

 

9. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on our Website, and the “Last Updated” date at the top of this policy will indicate when the changes were made. Your continued use of our products and services after any changes to this policy constitutes your acceptance of the revised policy.

 

10. Legal Compliance

This Return & Refund Policy is governed by and construed in accordance with the laws of Delhi, without regard to its conflict of law principles. Any disputes arising under this policy will be resolved in accordance with the dispute resolution provisions outlined in our Terms & Conditions of Service.